Admin Support

Admin Support
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Virtual Assistant

  • Manage back office operations for the clients
  • Respond to emails and calls on client’s behalf.
  • Coordinate meetings and Keep track of the appointment calendar.
  • Research & Prepare presentations as required.
  • Type reports from images or phone call recordings.

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Customer Service

  • Answering product and service related questions of the customers
  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts and also assist with placement of orders, refunds, or exchanges.
  • Advise on company information and products.
  • Compile reports on overall customer satisfaction.

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Data Entry

  • Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
  • Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
  • Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
  • Maintains data entry requirements by following data program techniques and procedures.
  • Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
  • Tests customer and account system changes and upgrades by inputting new data; reviewing output.

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Recruitment

  • Search for relevant candidates as per job description on various job boards, social media websites.
  • Check availability of candidates and process them for the positions.
  • Collect feedback from hiring managers.
  • Coordinate candidate interviews.
  • Assist in salary negotiation and offer closing.

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Accounting

  • Establishing the needs of users and monitoring user access and security
  • Refining the logical design so that it can be translated into a specific data model
  • Installing and testing new versions of the DBMS
  • Controlling access permissions and privileges
  • Commissioning and installing new applications and customising existing applications in order to make them fit for purpose. Web Developer
  • Develop Web portal as per the client’s requirement.
  • Maintain existing web applications.
  • Strong understanding of UI, cross-browser compatibility and standards
  • Deep expertise and hands on experience with Web Applications and programming languages such as HTML, CSS, JavaScript, JQuery and API's.
  • Strong Knowledge of E-Commerce websites

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