IT Helpdesk & Programming

IT-helpdesk-programming
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Linux System Admin

  • System Administrator (SA) is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.
  • Installing, configuring and maintaining Linux Servers / Virtualization
  • Monitoring servers and software for performance
  • Configuration and administration of LVM and Veritas logical volume manager.
  • Installing and Maintaining kickstart environment Collaborating with other technical and non-technical team members
  • Manage Webhosting Systems on required hardware platforms in a production environment with minimum downtime
  • Writing shell scripts to acomplish day to day system administration task
  • Capacity planning and fine tune system for optimal performance
  • Understanding of SAN and NAS storage.
  • Administration of NIS or LDAP environment
  • Configuring Unix Security baseline
  • Performance Management & fine tuning
  • Experience in System Fault Tolerance.

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Windows System Admin

  • Senior-level Windows system administration (deploy, maintain, patch/service pack application, debug, elevated support, performance tuning, monitoring, Active Directory support and maintenance)< /li>
  • Exchange, SQL SCCM, SCOM, DFS and SharePoint administration, performance tuning, monitoring, maintaining fault tolerance, account management
  • Maintain best practices and procedures for patch management, virus management, and operating system upgrades
  • Diagnose and resolve problems with servers, services, desktops users, printers, and associated software and hardware
  • Provide direct support team with 3 rd level support for users, OS, application and server or network related issues
  • Support and Maintain networking infrastructure: Cisco, HP, Dell and Aerohive
  • Support and Maintain storage infrastructure, DAS, NAS, iSCSI, NetApp, Equallogic and Nimble
  • Create and maintain IT document library: Change Management, SOP and internal technical documentation
  • Maintain and support multiple datacenters, corporate environments and monitoring of daily operations
  • Track record of being able to successfully execute: maintenance and installations of existing and new computing infrastructure and job sites

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Technical Support

  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
  • Identify and escalate priority issues per Client specifications
  • Follow up and make scheduled call backs to customers where necessary

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Network & Security

  • 24/7 proactively monitor environment to provide stable, dependable services across multiple platforms.
  • Respond to alerts/alarms according to Standard Operating Procedures
  • Manage trouble-ticketing system ensuring accurate and up-to-date information
  • Work with internal and external groups during routine deployment
  • Knowledge of infrastructure monitoring tools like Nagios, Nimsoft, Opsiew, Ops5, Tivoli etc
  • Good understanding on ITIL and Service Management concepts
  • Hands-On Administrative experience with UNIX/ Linux -based operating systems, Virtual deployments (VMWare) and scripting capabilities
  • Network troubleshooting and analysis. Experience working on Cisco router/switch/firewall platforms; CCNA/CCNP

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Database Administration

  • Establishing the needs of users and monitoring user access and security
  • Refining the logical design so that it can be translated into a specific data model
  • Installing and testing new versions of the DBMS
  • Controlling access permissions and privileges
  • Commissioning and installing new applications and customising existing applications in order to make them fit for purpose. Web Developer
  • Develop Web portal as per the client’s requirement.
  • Maintain existing web applications.
  • Strong understanding of UI, cross-browser compatibility and standards
  • Deep expertise and hands on experience with Web Applications and programming languages such as HTML, CSS, JavaScript, JQuery and API's.
  • Strong Knowledge of E-Commerce websites

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Web Programming

  • Develop Web portal as per the client’s requirement.
  • Maintain existing web applications.
  • Strong understanding of UI, cross-browser compatibility and standards
  • Deep expertise and hands on experience with Web Applications and programming languages such as HTML, CSS, Joomla, Wordpress, PHP, Mysql, JavaScript, JQuery and API's.
  • Strong Knowledge of Blogs & E-Commerce website

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Website Design

  • Design and conceptualize the client’s ideas.
  • Designing sample page layouts including text size and colours
  • Designing graphics, animations and manipulating digital photographs
  • Designing the website's visual imagery and ensuring it is in line with company branding policy or the requirements of the client
  • Managing the content on the website
  • Basic Search Engine Optimization of the website.
  • Expertise in – Photoshop, coral draw, flash, html, css

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Software Application

  • Develop both new and enhancements to software applications that meet business specification
  • Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
  • Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
  • Develops the code as per the flow decided and integrates with design.
  • Improves operations by conducting systems analysis; recommending changes in policies and procedures. Skills – C,C++, Java, JavaScript, PHP, Python

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Mobile Application

  • Design and build advanced applications for the Android platform
  • Collaborate with cross-functional teams to define, design, and ship new features.
  • Work with outside data sources and API's
  • Unit-test code for robustness, including edge cases, usability, and general reliability.
  • Work on bug fixing and improving application performance.
  • Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

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Testing & QA

  • Review of software requirements shared by the client
  • Preparation of test cases as per the functionality expected
  • Execution of tests cases as per plan
  • Reporting of defects to the software development team
  • Preparation of test reports

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